Sustainability matters: how to talk to clients about eco-friendly decking

More homeowners and commercial clients are asking about eco-friendly decking, but what they mean by “eco” can vary a lot. Some want natural timber from well-managed forests. Others care more about long-lasting materials that reduce waste over time. Some want recycled content, and some simply want to avoid plastics. When you understand what sits behind the question, it becomes much easier to give clear answers and point clients to the right product. 

What clients mean when they ask for eco-friendly decking 

Eco priorities differ from client to client. One person might be focused on where the timber comes from. Another might be thinking about how long the deck will last before it needs replacing. Someone else might want materials that are as natural as possible, while others look specifically for recycled products. Asking a couple of quick questions at the start helps you work out what they value and which materials suit them best, whether that is hardwood or composite options like Modern Deck. 

How regulated forestry supports responsible hardwood supply 

Australian hardwoods come from forestry operations that follow strict rules around how trees are harvested and how forests are regenerated and protected. Both state and federal systems oversee how native timber is managed, which means the supply chain is monitored from the forest through to the mill. 

Imported hardwoods are also subject to checks before entering Australia. Importers are required to show where the timber came from and confirm that it is unlikely to have been harvested illegally. This helps reduce the risk of unverified or poorly sourced timber reaching the market. 

For clients wanting responsible natural decking, Abbey Timber supplies Australian and imported hardwood species suitable for decking. 

Using local timber to cut down transport impact 

Some clients look at sustainability through the lens of transport. Using timber sourced within Australia reduces the distance materials travel and the emissions tied to freight. Local species also suit local conditions, which gives another practical benefit.

Abbey Timber stocks NSW and Australian hardwoods including Blackbutt, Spotted Gum and Tallowwood. These timbers are harvested closer to Sydney than imported species and offer reliable performance for outdoor decks. 

Choosing materials that last longer and reduce waste 

For many clients, sustainability comes down to how long the deck will last. A longer-lasting material means fewer repairs, fewer replacements and less waste over time. Australian hardwoods such as ironbark and spotted gum offer strong durability and long service life. 

Composite decking is another option that fits this priority. Abbey Timber’s Modern Deck range is engineered to resist warping, rotting and moisture damage. It is a practical choice for clients who want low maintenance and consistent performance year after year. 

Natural timber for clients who prefer renewable materials 

Some clients want a deck made from natural materials only. Timber is renewable, biodegradable and has a look and feel that appeals to clients who want a traditional outdoor finish. Australian hardwoods such as Spotted Gum and Ironbark, available at Abbey Timber, offer solid performance in outdoor environments.

These products do need periodic oiling or sealing, and explaining this upfront helps set clear expectations around upkeep. 

Recycled materials for clients focused on waste reduction 

Clients who prioritise waste reduction often lean toward composite products with recycled content. Abbey Timber's Modern Deck composite range is made from 90% recycled materials, including wood fibres sourced from timber offcuts and factory waste, and recycled plastic from factory and household sources. This reduces landfill and makes use of materials that would otherwise be discarded. 

Making eco conversations easier with a few simple questions 

Installers benefit from asking a simple question early: 'What does "eco-friendly" mean to you?'  

Once you know the answer, it becomes straightforward to match the client to the right material: 

• Responsibly managed natural material: Abbey Timber's Australian hardwoods 
• Low transport impact: NSW species like Blackbutt, Spotted Gum and Tallowwood 
• Long service life to reduce waste: Australian hardwoods or Modern Deck composite 
• Natural only: Australian hardwoods 
• Recycled content: Modern Deck composite range

Clear explanations help clients feel confident they are making the right choice for their priorities. 

In summary 

• Eco priorities vary across sourcing, transport, durability and material type 
• Abbey Timber hardwoods provide natural, local and regulated options 
• Longer-lasting boards help reduce waste over time 
• Modern Deck gives clients a recycled composite option with consistent performance 
• Asking the right questions early helps match materials to client expectations 

Abbey Timber has the largest range of decking timbers, composite decking, hardware, and tools, with fast delivery and a Sydney showroom where you can see the difference for yourself.  

If you would like more advice from one of the expert trade team at Abbey Timber, call or visit the showroom or chat to us online. 

References 

https://www.agriculture.gov.au/agriculture-land/forestry/policies/illegal-logging 
https://www.agriculture.gov.au/agriculture-land/forestry 
https://www.epa.nsw.gov.au/your-environment/native-forestry/private-native-forestry  
https://www.agriculture.gov.au/agriculture-land/forestry/policies/rfa 
https://fwpa.com.au/